Most motorized shade problems come down to three things: the battery, the remote, or the stopping points, called limits. Before you assume the motor is dead, check these first.
The shade won't move at all
- Charge or replace the battery. Rechargeable shades usually need a USB charge every few months. Battery wands need fresh batteries.
- Check the remote battery. Many remotes use a coin battery, often a CR2450. A weak one causes slow or missed commands.
- Make sure you're on the right channel. Multi-channel remotes control each shade on its own channel. If you are on the wrong one, nothing happens.
The shade goes too far or clicks at the bottom
This usually means the shade lost its stopping points. When the motor runs past the bottom, the lift cords can unwind and wrap backward, which causes clicking. Stop using the shade and reset the limits. On many motors, you hold two buttons together until the shade jogs, then set the new top or bottom position. The exact steps depend on the motor brand, so check your manual or call us.
The remote stopped controlling the shade
Some remotes lock or lose pairing after a battery change. Many can be re-paired by holding a program button on the remote or motor. If the motor was factory reset, it needs to be paired and its limits set again.
When to call for repair
Call a pro if the shade still won't respond after a fresh battery, the cords are tangled or wrapped backward, the motor hums but won't turn, or you aren't comfortable resetting it. We repair motorized shades from most brands, including online purchases, and we give you a quote before any work. See our window treatment repair page.
Frequently asked questions
Why does my motorized shade click?
Usually the motor ran past the bottom limit and the cords unwound. Reset the limits before using it again.
How often do motorized shade batteries need charging?
Most rechargeable shades go a few months between charges, depending on use.
Can you fix a shade I bought online?
Yes. We troubleshoot and repair motorized shades from most brands, including online orders.
Need a hand?
Book a repair visit or call or text (614) 907-0976.
